Frequently Asked Questions
Everything you need to know about your OVO order.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that all sale items and collaboration launches are final sale.
Can I cancel or modify my order?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to cancel or modify orders once they have been confirmed.
How do I know which size to choose?
Each product page features a detailed size guide. Our garments generally follow a standard fit, but we recommend checking specific measurements for our heavyweight fleece and outerwear.
Do you restock sold-out items?
Most of our seasonal collections and limited-edition collaborations do not restock once sold out. We recommend signing up for our newsletter to stay informed about future drops.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.